Frequently Asked Questions

TujengeKenya is your trusted online hardware store for building materials in Kenya. We provide quality machine-cut stones, foundation stones, sand, cement, and other construction materials with fast and reliable delivery.

Our main office is located at 4th Floor, Zuhura Place in Thika Town. We serve customers across Kenya with our delivery services.

We are open Monday to Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 4:00 PM. We are closed on Sundays and public holidays.

We specialize in quality building materials including machine-cut stones, foundation stones, ballast, sand, cement, and other construction supplies. All our materials are sourced from trusted suppliers and meet quality standards.

We guarantee the quality of all our products. Our stones are properly cut and sized, our ballast is clean and well-graded, and all materials meet construction standards. We also offer quality assurance on all purchases.

Yes, we can arrange for you to see samples at our Thika office. For large orders, we may also be able to arrange a site visit to show you samples.

You can place orders through our website by adding items to your cart and proceeding to checkout. You can also call us directly at +254 700 000 124 to place an order over the phone.

While you can browse without an account, you will need to create an account to place an order. This helps us track your orders and provide better service.

You can modify or cancel your order within 1 hour of placing it by calling our customer service. After that, orders enter our processing system and changes may not be possible.

We deliver throughout Kenya, with free delivery within Thika town for orders above Ksh 5,000. Delivery charges apply for other areas based on distance and order size.

Delivery within Thika typically takes 1-2 business days. For other areas, delivery time depends on the location but usually takes 2-5 business days.

Yes, we offer same-day delivery for orders placed before 12 PM within Thika town, subject to a delivery fee of Ksh 500.

Yes, once your order is shipped, we will provide you with a tracking number and you can monitor your delivery status through our order tracking system.

We accept M-Pesa, cash on delivery, and bank transfers. For large orders, we can also arrange customized payment plans.

There is no minimum order amount for pickup orders. For delivery, we require a minimum order of Ksh 2,000 within Thika and Ksh 5,000 for other areas.

Yes, we offer competitive wholesale prices for bulk orders and construction projects. Contact our sales team for customized pricing.

We accept returns within 7 days of delivery for unused products in their original packaging. The customer is responsible for return shipping costs unless the product was damaged or incorrect.

Contact our customer service team to initiate a return. We will provide you with return instructions and authorization.

Once we receive and inspect the returned items, refunds are processed within 5-7 business days to your original payment method.